how do I speak to a live agent in air Asia

How do I speak to a live agent in Air Asia?

 

Get a guide for how do I speak to a live agent in Air Asia?

Air Asia is a global low-cost airline that provides its customers with the best comfort on domestic and international flights. The airlines prioritize the needs of their customers and make sure to give them all the possible assistance. There are times when people get confused in the process of reservation, rescheduling, or cancellation. At this moment, the basic question arises: how do I speak to a live agent in Air Asia for reliable assistance and help. The methods to get a hold of a customer care agent are as follows:

Methods to get in touch with Air Asia 

 

Phone Call- You can get the customer service number of the airlines on the website of Air Asia. All you need to do is scroll down to the 'Contact Us' section on the bottom right corner of the page. You'll find the customer care executive number mentioned there. 

 

Dial the number, and one getting connected follows the IVR generated process.

 

Press1, to speak in English.

Press2, to manage your booking.

Press3, for cancellation or refund.

Press7, to get in touch with the customer care executive.

You may have to wait for a while before the customer care agent gets in touch with you to resolve your query. 

Live Chat- There is also an option of live chat mentioned above the customer service number on the 'Contact Us' page. You can connect with the executive of the airlines on messenger and Whatsapp, per your comfort. All you need to do is click on the messenger icon, and you'll get redirected to a page where you log in to your account using your email credentials. After which, you'll get redirected to the chat box of the airlines. You can also contact the agent over Whatsapp. 

Follow the details mentioned above to know how do I speak to a live agent in Air Asia to get your query resolved and register any comment.